There are a lot of reasons to
avoid saying something dumb at work- you love your job, you respect your coworkers
and bosses, and so on. We spend a lot of time focusing on how to improve
ourselves at work, but for some people the best way to improve could be focusing
more on what you say. Below is a list of five phrase to never use at work, courtesy
of Paul
Petrone.
1. “That’s
not my job.”
When it’s used: Someone asks you for help for a
task that is outside of your core job description and you don’t really want to
do. Rather than spend some time helping or just saying no, you say this
instead.
And immediately regret it.
What people hear when you say
it: “I’m
out for myself only.”
A better option: If you don’t have time to help
someone at that moment, tell them you can’t do it or you can do it later. But
don’t say it isn’t your job – ultimately, your job is to help your
organization win, so helping where you can is part of your job.
2. “We’ve
tried that before.”
When it’s used: Someone – generally,
someone who has been with the company for less time than you – suggests an
idea. Instead of giving historical context but hearing them out, you shut them
down with this phrase.
What people hear when you say
it: Either
“I don’t want to put the effort in” or “I know everything and you know
nothing”, neither one of which is particularly good.
A better option: Hear them out. Maybe
what’s being proposed has been tried, but wasn’t done well. So let the past
experience inform your next move, but there’s always room for a new approach.
3. “There’s
no budget for that.”
When it’s used: A person has an idea they
are really passionate about. Similar to the last example, rather than hear it
out and weigh the merit, you shut it down by saying there’s no money.
What people hear when you say
it: “Keep
your head down and do what’s expected.”
A better option: Great ideas should be
funded, or perhaps there is a way to do it with a minimal budget. But killing
every new idea with “there’s no budget for it” is a surefire way to minimize
your team’s creativity.
4. “I
told you so.”
When it’s used: A colleague has an idea, you say
it is a bad idea, and they do it anyway. They fail. As if that isn’t enough,
you pile on top of them with this.
What people hear when you say
it: “I
was actively rooting against you.”
A better option: “I told you so” has never helped
anyone, and the person almost assuredly realizes that anyway. A better option
here is simple – silence.
5. “That
doesn’t follow procedure.”
When it’s used: Someone has an idea that doesn’t
jive with the standard way your company has done things.
What people hear when you say it: “There’s only one way to
do things here.”
A better option: Most rules are not
absolute and, if a procedure is blocking progress, change it. Blindly adhering
to the way things have always been done destroys innovation.F